Successes

Successes

IT Services Success Stories

Our customers tell our story better than we can. They provide the opportunity for us to do what we love to do. Below are a few of our recent managed IT services clients and the technology challenges we helped them overcome.

"We really appreciate Accelera IT Solutions. They were able to consolidate several software vendors and bring consistency to our office, including being available on nights and weekends without any hassle."

– Bob Nally, President

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Apache Equipment Rentals

Industry: Heavy Equipment Rental - Construction

Overview

Apache Equipment Rentals provides heavy equipment for large construction job sites. Started in 2004, Apache rents equipment to customers throughout the western United States and is expanding into other markets with plans for additional offices in other states.

Challenges

  • Upgrade and maintain a proprietary rental software program
  • No disaster recovery plan - potential loss of customer data
  • Need consistent IT service - disappointed with previous IT companies

Solution

  • Proactive Service Plan with unlimited on-site support & Business Continuity with local and off-site data replication
  • Anti-virus/malware program updated three times daily
  • 7 day/week service with on-call after hours
  • Work with software vendors to maintain consistency and "always-on" access to data
  • Semi-annual network review

"We got a major technology overhaul with Accelera IT Solutions. All our servers and data are backed up off-site to help with compliance and data protection for our billing files. We also like the phone and on-site support – they really know what they're doing."

– Dr. Marc Brandon, Managing Partner

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Arizona Anesthesia Consultants

Industry: Medical

Overview

Arizona Anesthesia Consultants is a group of 20 doctors of anesthesiology who provide services to several Phoenix-metro hospitals and clinics. Their office comprises scheduling, billing and collections (through their other company, Forefront Medical Billing) and training. AAC continues to grow by acquiring other anesthesiology practices and streamlining their operations.

Challenges

  • Provide scheduling and information to doctors 24/7
  • No disaster recovery plan - potential loss of patient data
  • Industry and regulatory compliance - HIPAA

Solution

  • Proactive Service Plan with unlimited on-site support & Business Continuity with local and off-site data replication
  • Anti-virus/malware program updated three times daily
  • HIPAA compliance testing (network and computers)
  • Application compliance (monitor for unapproved websites and programs)
  • Semi-annual network review

"Accelera IT Solutions has allowed us to focus on our restaurant operations and guest service instead of wondering when our next system crash or virus would have us giving away free food. We also appreciate saving money through new technologies and efficiencies."

– Rick Peterson, COO

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Streets of New York

Industry: Hospitality - Food Service

Overview

Streets of New York Restaurants is a successful restaurant chain with 28 locations in Arizona and Las Vegas, NV. Started in 1976, Streets of New York has consistently won "Best New York Style Pizza" and "Best Pizza" in Phoenix and Las Vegas.

Challenges

  • Computers not being backed-up daily. System crashes with lost data
  • Employees using the computer for personal email, Facebook and other unapproved purposes
  • Viruses and malware weekly due to unauthorized use

Solution

  • Proactive Service Plan with unlimited on-site support
  • Anti-virus/malware program updated three times daily
  • On-site and remote backup
  • Application monitoring (for unapproved computer use)
  • Semi-annual network review

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